Your
best customers continue to shop because
competition has created an array of high quality products;
exceptional customer service; and innovative technology
applications. The customer’s buying decision,
will hinge on their perception of your organization’s
ability to anticipate and respond to their needs.
The
REFocus
purpose is to help an organization implement a systematic
approach to performance management.
Consulting, coaching, and training presentations include
the following:
Performance
Management Training Seminars and Workshops
» Results
Based Selection: Recruiting, Interviewing, and Selecting
the Right Person for the Job
» Setting
Expectations: A Process for Planning Performance and
Motivating Accountability
» Setting
Organization Expectations: A Strategic Planning Process
That Focuses on Results
» Coaching
Performance Excellence: Motivating Accountability
by Skillfully Addressing Performance
» Sales
Training: Negotiating with an Edge: Closing the Sale
by Surprising the Prospect
» Customer
Service Training: Customer Service with an Edge: Earning
the Right to Sell Again
» Problem
Solving: Making a START: Analyzing and Communicating
the Problem to the Organization
/ Team
» Problem
Solving: Keeping Your DOOR Open: Managing Your
Reactions to Difficult People
Customized
Programs and Presentations
»
Performance
Management: Performance Excellence is a Personal
Decision
» Performance
Management: Coaching Your Coaches
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